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Terms and Conditions


    1.1 The seller is KASAVA s.r.o. registered office Horna Trnovská 71, 010 01 Žilina, Slovak Republic, IČO: 36389307, DIČ: 2021473168 tel. +421 902 484 411, e-mail: (hereinafter referred to as “the seller”).
    1.2 Buyer is any natural or legal person who in any way contacts the seller with the intent to purchase the goods the seller offers.
    1.3 The buyer is also any natural or legal person who in any way contacts the seller with the requirement that the seller sells goods not included in the offer with the intention of purchasing the goods.
    1.4 By using the web site of the seller’s internet store and confirming the order, the buyer agrees to these Terms and Conditions.
    1.5 These Terms and Conditions are valid until the new Terms of Business are issued.

2.1 Goods may be ordered by the buyer as follows:
(a) through a shopping cart on the vendor’s website,
2.2 By sending an order, the buyer undertakes to take over the ordered goods and pay the agreed price for the goods.
2.3 The posted order shall be confirmed by the seller within 24 hours by email and shall at the same time notify the buyer of the availability and delivery date. All confirmed orders are binding!
2.4 The seller undertakes to deliver the correct type and quantity of goods at the agreed price according to the order.
2.5 The order can be canceled by the buyer within 24 hours of ordering the goods without giving any reason. Buyer can cancel the order in the Customer’s section on the seller’s website, by phone or email. After verifying that the order is canceled, the seller will confirm the seller’s cancellation by e-mail or by telephone. If the amount for the ordered goods has already been paid, the seller will send the money back to the buyer’s bank account or deliver it in a different way, which they agree with.
2.6 The seller has the right to cancel the order if it is not possible to secure the ordered goods. In this case, the buyer immediately returns the full amount paid or offers replacement goods or other solutions if the buyer agrees. The seller has the right to cancel the order also if he / she can not contact the buyer (mistaken or unrelated contact details, unavailability, …).

3.1 The seller is not a VAT payer.
3.2 The basic price of the order is the price added for the transportation of the goods according to the delivery method chosen by the buyer. The price is based on the total weight of the ordered goods and the current rate is visible directly in the order (for each mode of transport). Packaging is included in the transport price.

4.1 The buyer may pay for the goods on a delivery or transfer to the seller’s account. After the order is sent, an automatically generated email is sent, with all the data needed for payment, account number, variable symbol, constant symbol, and amount. As soon as the payment is credited to our account, we will acknowledge receipt of payment by e-mail and inform you of the date of your shipment. The tax document is enclosed in the consignment.

4.2 Payment is possible only in EUR.
4.3 The tax invoice (invoice) is sent by the seller to the buyer by email.

5.1 The delivery period for the goods in the seller’s offer is in most cases within 7 business days of the order confirmation, the maximum delivery time is 14 days or may be extended by agreement with the buyer. The delivery period and the delivery date will be communicated by the seller to the buyer upon confirmation of the order by phone. If the Purchaser does not comply with the announced extended delivery time, he may cancel the order in accordance with clause 2.5 of these Terms and Conditions.
5.3 The goods will be dispatched immediately upon confirmation of the order and upon fulfillment of all conditions for removal.

6.1 The seller ensures the transport of the goods in a way that the buyer chooses from the offered options in the order:
(a) courier service,

b) Slovak Post,

c) through the mailbox (a network of dispensaries all over Slovakia, you can personally pick up your goods, try it out on the spot, and if you do not fit the size, you can return it or leave it in the Ship)

6.2 The place of collection is determined on the basis of the Buyer’s order. Delivery of the goods is deemed to be the delivery of the goods to the specified place.
6.3 The goods are adequately packed and secured. The buyer is obliged to check the integrity of the consignment when taking goods.

6.4 The seller is not responsible for the delayed delivery of the ordered goods to the buyer caused by the carrier. The carrier is fully responsible for damage to the consignment caused by the carrier. Such cases are resolved by the seller by delivering new goods to the buyer after all damages have been paid by the carrier.

7.1 The Buyer is legally entitled to withdraw from the ordered order (according to the law “from the purchase contract” if the buyer has taken over the goods) within 14 working days from the date of receipt of the goods.
7.2 Refunds must be :,
(a) undamaged,
b) complete (including accessories, documentation, …),
(c) including the accompanying purchase receipt.
7.3 If the buyer decides to return the goods under item 7.1 of these Terms and Conditions, he / she is obliged to:
a) contact the seller with the request to withdraw from the order, indicate the order number (variable symbol), the purchase date and the number of your money-back account.
b) send the goods back to the address of the seller – the goods are advised to send a registered, insured and use suitable packaging so that the packaging will not be written, glued or otherwise damaged during transport (the seller is not liable for any loss or damage of the goods during transport) .
(c) to pay for the return of goods (postage, insurance, …)

d) the goods can be returned at the dispatch point in case the customer opens the consignment directly on the spot and returns it immediately without damage.
7.4 After the conditions set out in points 7.1 to 7.3 of these Terms and Conditions have been met and after receiving the returned goods, the Seller shall:
(a) take the goods back,
b) return the buyer, within 15 days from the date of withdrawal from the ordered order, the whole price paid for the goods, excluding the transport fee. The shipping fee is only payable by the seller if the buyer unpacks the goods at the dispatch point and returns it immediately.
7.5 In the event of non-fulfillment of any of the conditions set forth in items 7.1 to 7.3 of these Terms and Conditions, the seller will not accept the withdrawal from the ordered order and the goods will be returned at the buyer’s expense.

8.1 Claims handling are governed by the warranty conditions of specific goods, the Commercial Code and the relevant provisions of the Civil Code and special regulations.
8.2 The warranty period for all the goods offered in the seller’s internet shop is 12 months. In order to exercise the rights of liability for defects (claim), proof of purchase (the accompanying invoice) is sufficient. The submission of a proof of purchase for the purposes of the claim is sufficient even if the warranty card has been issued but the customer has lost it.
8.3 The warranty does not apply to the normal wear and tear of the item (or parts thereof) caused by use.
8.4 Claimed goods are the buyer obliged to deliver on the claim clean, mechanically undamaged, with a copy of the invoice, delivery note. The buyer is obligated to send a description of the defect together with the goods.

8.5.1. As soon as possible, inform us by email or by phone about the product’s error.
8.5.2. Send product back to the seller’s address (KASAVA s.r.o., Horná Trnovská 71, 010 01 Žilina).

8.5.3. When picking up a shipment through a shipment, it is possible to unpack it directly at the dispensary site and return in case of dissatisfaction. Consignments to be unpacked outside the dispensing location must be returned to the seller’s address.

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In Žilina, on June 25, 2018


Dodacia lehota do 3-7 pracovných dní. Pri objednávke nad 50€ doprava GRÁTIS. Výdajne miesta po celej SR.


Jednoduchá výmena tovaru zdarma cez Zásielkovňu (druhý krát poštovné neplatíš).


Berieme platby bankovým prevodom aj dobierkou.